Abstract—Many service industries focus on reception (hospitality) and improving customer satisfaction by understanding customer needs and making good impressions. This kind of customer service is learned over a long period by manuals, role-playing, and on-the-job training. However, due to various limitations, e.g., time, it is difficult to repeatedly practice responding to different situations. Thus, in this paper, we propose a scenario-based virtual reality customer service training system that employs multimodal recognition of trainees. The proposed system measures bow and stoop degrees from skeletal posture information extracted using an RGB-D camera. Then, the proposed system provides feedback, i.e., visual aids and comments, to the trainee. We also investigate how multiple training sessions can change a trainee’s customer service skills.

Index Terms—customer service, scenario-base, training VR System, 3D posture

Cite: Tomoya Furuno, Satoru Fujita, Wang Donghao, and Junichi Hoshino, "3D Bow and Posture Measurements for Virtual Reality Customer Service Training System," Journal of Image and Graphics, Vol. 9, No. 4, pp. 152-156, December 2021. doi: 10.18178/joig.9.4.152-156

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